Help

How to order ?

I choose the item of my choice and add it to the cart. To add a product to the cart, click on the "add to cart" button.Once your product is added to the cart, click on the button "my cart" on the top right or "go to cart" and click on "order".

What are the delivery times ?

Our average delivery time is 7 to 15 working days for UK except when the time is specified in the product description.

For foreign countries, please allow 15 to 20 days.

A processing time of 24 hours is necessary to prepare the orders.

During the festive season we may have a few days delay due to the high order rate (4-5 working days).

Do you ship abroad ?

Absolutely, we can ship anywhere in the world.

Is my payment secure ?

The payment by credit card or via PayPal made on the site is secure. We use a secure SSL certificate to protect your banking data. Blue cards, Visa Eurocard and Mastercard, are accepted. After the transaction, an email confirmation of payment will be sent to you.

I have not received any order confirmation details ?

This can happen because of an incorrect email address or a spam filter in your inbox. Please make sure your email is spelled correctly when you place your order.

I want to change my delivery address. is it possible ? 

If this happens to you, please contact us as soon as possible on our "Contact Us" page. We may still be able to make the change. However, if the product has already been shipped, we will not be able to do anything.

I want to cancel my order, is it possible ?

Yes, you have 3 hours from the moment your order was placed. Just send us an e-mail and we will cancel your order and refund 100% of the amount.